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Aug
8
How to post, reply and reopen a ticket?
Posted by Hung Hoang Van on 08 August 2013 02:30 AM

1. Login by your email

Login

 

2. Submit the first ticket

Submit ticket

 

3. View your tickets

View ticket

 

4. Reply a ticket

Reply a ticket

 

5. Reopen a ticket

Reopen a ticket

 

 


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May
14
Message from our Supporters, please read before submitting a ticket
Posted by Kan Nguyen on 14 May 2013 02:34 AM

Our working time is 8.00am-5.00pm Monday to Friday (GMT+7). So if you email us or submit ticket besides this working time, we're really sorry that we are not able to respond you soon. Especially if you submit ticket at weekend, please be patient and we will respond to you right when we're back on Monday.

We know that you are very upset when you have problems with our products, thus we always try our best to solve the issue for you as soon as possible. However, sometimes because of lacking information, we have to ask you before we can fix anything, and the difference in timezone makes the issue delayed 1-2 days. Therefore, to avoid this, right when you submit ticket, please try to provide us as much information as possible:

  • The best is you can provide us your site's FTP and admin information, so we can access to your site, fully understand what caused the problem and fix it right away for you. We are a trusted business and have fixed issues to thousands of customers, hence you can be assured that we won't store your information or provide it to any other parties. 
  • For some reasons, if you can't provide us your site's information, please take screenshots (as many as possible) of the errors, and describe us how to replicate it. However, most of the time, the bugs just happen in your site, and we aren't able to replicate your problem as described. Thus we still strongly recommend that you provide us your site's information to save time and get the extension to work smoothly in your site soon.

After we reply a ticket, the ticket status will be automatically "Closed". Please don't worry about that close status because you can reply to the closed ticket any time and it'll be "open" again.

Another note is that the maximum size of a file attachment is 1MB, your message may not reach us if the size of an attachment is too large.


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May
12
[JoomlaUX extensions] Joomla 3.0 compatible versions updated
Posted by Vivian Nguyen on 12 May 2013 01:21 AM
Hello folks,

It's been quite a long time waiting. But you don't have to wait no more! JUX Portfolio and JUX Slideshow are now available for Joomla 3.0.

Please visit our Product page to update the latest version of these extensions.

And what's more?


JoomlaUX team has been publishing an amazing social media module for your Joomla site: Social Media Tabs

JoomlaUX Social Media Tabs

This is a social media module with many features you may be interested in:
  • Support Joomla 3.0
  • Broad cover of social networks: 19 Social Media Networks
  • Beautiful Design
  • Real-time updates from all social pages
  • Space-saving: sliding tabs allow you to “hide” social tabs and click to open them
  • Flexible display: floating on a determined section of a website or fixed in a module position (which means you can put Social Media Tabs anywhere you want)
  • Simple & easy-to-use configuration

Try DEMO or visit Social Media Tabs page to explore more!

Enjoy the new update and don't forget to let us know what you think Wink

And we're always willing to help you with any issues you have at www.support.joomlaux.com and our forum.
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Apr
11
[JoomlaUX] New Free Extension: JUX Carousel released
Posted by Joomseller Admin on 11 April 2013 09:15 PM

Hello Joomla friends,

A free extension has just been added and ready for your download: JUX Carousel 1.0.0


JUX Carousel slide
JUX Carousel is a light but powerful Joomla module (only for Joomla 3.0) made for displaying images in responsive slides. You can check for its detailed information and get Free Download here:

JUX Carousel Free download

Click HERE for Live Demo


Please leave us a comment about this extension in JUX forum!

Kind regards,


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